Making

Celebrating five years of handmade hospitality

The London office may be as busy as ever today, preparing homes, arranging to send out greeters and generally setting the stage for our guests’ arrivals, but there is a slight skip to everyone’s step, a little something in the air.

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Today we celebrate five years since we welcomed our first guests to London. Five years since we offered guests the opportunity to experience handmade hospitality in the finest homes. And, like any five year old would, we’re super excited and we’re telling everyone about it.

Born of four proud fathers, Greg Marsh, Demetrios Zoppos, Evan Frank and Tim Davey, we launched in London with six homes and now have homes across London, New York, Paris and Los Angeles. We actually have six times more rooms than The Ritz, The Plaza, Hotel George V and Hotel Bel-Air – combined! There over 700 people working in our four cities, from housekeepers to the lovely meet and greeters who welcome guests to each home.

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There have been some momentous landmarks on the way too:

In 2013 we penned our first issue of Guestbook, the printed journal about making yourself at home in the world’s greatest cities. The same year we also unveiled Sherlock, a keyless entry system for unlocking your door with a mobile phone.

2014 we were delighted to join the Virtuoso, the leading global network of luxury travel advisors.

More recently in 2015, we unveiled a new brand identity, logo and marque, and celebrated winning a D&AD Pencil for Guestbook 8.

On our fifth birthday we also welcome five new joiners: Tom Singer as Chief Financial Officer, Nick Ruotolo as Chief Commercial Officer, Petros Dematriades as Chief Technology Officer, Dan Atkinson as Group Vice President, People and Scott Verney as General Manager of London. Read more about them here.

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